Resolved: All affected customers' billing data is now up to date, and data updates are running normally. A change to our billing data processing, deployed on the evening of Nov 3, caused overnight data updates to time out for a subset of customers. We reverted the change the next morning and re-ran the affected customers. Your cost data was not lost or changed, and no action is needed on your end. We apologize for the delay and are reviewing how we roll out changes like this.

Most of the customers affected by this issue are now caught up. A small number are still being processed. We now expect all affected customers to be caught up by tomorrow morning (ET). Your cost data has not been lost or changed, and no action is needed on your end. We will post another update by 8:00 AM ET tomorrow, or sooner if anything changes.

Some customers' latest billing data may appear out of date. A change to our billing data processing, deployed yesterday evening, caused overnight data updates to time out for a subset of customers. We have reverted the change and are working through the backlog now. We expect all affected customers to be caught up later today. Your cost data has not been lost or changed. Updates are only delayed, and no action is needed on your end. We will post another update within 2 hours, or sooner if anything changes.