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Degraded

Analytics dashboard delays

Apr 06 at 09:00pm EDT
Affected services
app.cloudzero.com

Resolved
Apr 21 at 09:57am EDT

We have seen dashboard performance return to normal through this morning's scale up. The issue has been resolved.

Updated
Apr 20 at 06:59pm EDT

We are seeing improved dashboard rendering times across all dashboards following the application of a second patch. We continue to monitor the situation to ensure this issue is resolved.

Updated
Apr 18 at 06:10pm EDT

A patch for the root cause of recent dashboard delays has been created and will be applied during a maintenance window starting at 7PM US ET. We will continue to closely monitor system performance through the weekend and into next week.

Updated
Apr 15 at 08:50am EDT

A root cause for dashboard delays has been identified. We continue to work with our analytics partner to correct the issue. Impacted dashboards continue to experience delays.

Updated
Apr 14 at 08:08am EDT

We applied several updates to counteract elevated dashboard load time. Our metrics show improved performance. Impacted dashboards may continue seeing a delay when loading. We continue to work with our analytics partner on a root cause.

Updated
Apr 11 at 07:52am EDT

We continue to observe elevated load times for some dashboards and are working with our analytics partner to restore performance. Impacted dashboards may experience a delay of a few seconds when loading.

Updated
Apr 10 at 09:28am EDT

We are investigating an issue with analytics dashboard load times. Impacted dashboards may experience a delay of a few seconds when loading.

Updated
Apr 07 at 04:26pm EDT

We've identified a cause for this issue. Dashboard query time averages are expected to be within normal ranges going forward.

Updated
Apr 07 at 10:29am EDT

Dashboard query averages have returned to normal levels. We continue to monitor the situation and investigate the root cause.

Updated
Apr 07 at 06:43am EDT

We are continuing to investigate the root cause of the dashboard performance issue. We are currently observing an average query overhead between 0.5 and 3 seconds greater than normal.

Created
Apr 06 at 09:00pm EDT

We are investigating an issue with analytics dashboard load times. Impacted dashboards may experience a delay of a few seconds when loading.