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Degraded

Degraded Analytics Performance

Jun 28 at 11:31am EDT
Affected services
app.cloudzero.com

Resolved
Jun 28 at 07:26pm EDT

The infrastructure provider has found the offending issue and rolled it back. We have been monitoring, and Analytics performance seems good again.

Updated
Jun 28 at 04:09pm EDT

Our underlying infrastructure provider has found and acknowledged a bug. Their engineering teams are engaged in figuring out a fix or a workaround.

Currently, CloudZero Analytics should be functional for most users, but users may still see periodic slowness with queries. That slowness will occasionally spike to 1-2 additional minutes on queries.

Updated
Jun 28 at 03:31pm EDT

The underlying infrastructure provider has acknowledged the issue, escalated the issue, and is actively debugging it.

Updated
Jun 28 at 01:57pm EDT

We have identified the root cause with one of our infrastructure providers and have escalated the issue with their support.

Created
Jun 28 at 11:31am EDT

Some users are experiencing degraded performance on some Analytics dashboards. We are investigating the issue.