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Degraded

Analytics dashboard delays

Apr 7, 2025 at 1:00am UTC
Affected services
app.cloudzero.com

Resolved
Apr 21, 2025 at 1:57pm UTC

We have seen dashboard performance return to normal through this morning's scale up. The issue has been resolved.

Updated
Apr 20, 2025 at 10:59pm UTC

We are seeing improved dashboard rendering times across all dashboards following the application of a second patch. We continue to monitor the situation to ensure this issue is resolved.

Updated
Apr 18, 2025 at 10:10pm UTC

A patch for the root cause of recent dashboard delays has been created and will be applied during a maintenance window starting at 7PM US ET. We will continue to closely monitor system performance through the weekend and into next week.

Updated
Apr 15, 2025 at 12:50pm UTC

A root cause for dashboard delays has been identified. We continue to work with our analytics partner to correct the issue. Impacted dashboards continue to experience delays.

Updated
Apr 14, 2025 at 12:08pm UTC

We applied several updates to counteract elevated dashboard load time. Our metrics show improved performance. Impacted dashboards may continue seeing a delay when loading. We continue to work with our analytics partner on a root cause.

Updated
Apr 11, 2025 at 11:52am UTC

We continue to observe elevated load times for some dashboards and are working with our analytics partner to restore performance. Impacted dashboards may experience a delay of a few seconds when loading.

Updated
Apr 10, 2025 at 1:28pm UTC

We are investigating an issue with analytics dashboard load times. Impacted dashboards may experience a delay of a few seconds when loading.

Updated
Apr 7, 2025 at 8:26pm UTC

We've identified a cause for this issue. Dashboard query time averages are expected to be within normal ranges going forward.

Updated
Apr 7, 2025 at 2:29pm UTC

Dashboard query averages have returned to normal levels. We continue to monitor the situation and investigate the root cause.

Updated
Apr 7, 2025 at 10:43am UTC

We are continuing to investigate the root cause of the dashboard performance issue. We are currently observing an average query overhead between 0.5 and 3 seconds greater than normal.

Created
Apr 7, 2025 at 1:00am UTC

We are investigating an issue with analytics dashboard load times. Impacted dashboards may experience a delay of a few seconds when loading.