Previous incidents

October 2024
Oct 20, 2024
1 incident

GCP Billing Data Unavailable

Degraded

Resolved Oct 21, 2024 at 1:00pm UTC

On October 20th, 2024, it was discovered that GCP Billing Ingest was failing. The team's investigation led us to identify the root cause as a bad code deploy, which was introduced on 10/17/24 15:00 EST. This caused the GCP Billing ingestion feature to fail at startup across all organizations. The team deployed a fix and re-ingested the missing data to restore full functionality.

1 previous update
September 2024
Sep 24, 2024
1 incident

Explorer Not Loading

Degraded

Resolved Sep 24, 2024 at 8:54pm UTC

The issue has been addressed. Explorer is now loading as expected for all customers.

1 previous update
Sep 23, 2024
1 incident

Delayed cost data availability

Degraded

Resolved Sep 24, 2024 at 9:00am UTC

This issue has been resolved for all impacted customers.

1 previous update
Sep 21, 2024
1 incident

Reports of Users Unable to Login to app.cloudzero.com

Downtime

Resolved Sep 21, 2024 at 1:06pm UTC

Issue has been identified and resolved.

1 previous update
Sep 17, 2024
1 incident

Snowflake Billing Connection Errors

Degraded

Resolved Sep 18, 2024 at 1:00am UTC

This issue has now been fully resolved. We appreciate your patience as we worked to a full resolution.

4 previous updates
Sep 09, 2024
1 incident

Delayed Kubernetes Data

Degraded

Resolved Sep 15, 2024 at 2:35am UTC

The backfill of incomplete data has been completed. We appreciate your patience as we worked to resolve this issue.

7 previous updates
August 2024
Aug 06, 2024
1 incident

Degraded Analytics Performance

Degraded

Resolved Aug 7, 2024 at 1:20am UTC

The rollback is complete, and performance looks better so far. We are monitoring the siutation.

3 previous updates