Previous incidents

We have identified and mitigated the root cause, and have triggered processes to ingest the latest billing data for all impacted billing connections. We expect all billing data to be caught up shortly.

We have identified and rectified the root cause of this issue. All CloudWatch container metrics are up to date for all impacted customers, and will be available in the CloudZero platform alongside their respective billing data as soon as our normal nightly billing ingest cycle completes.

Datadog has provided a workaround for this behavior for the time being. Please consult your FinOps Account Manager for steps to remediate as needed. We will continue to assist Datadog with troubleshooting in the meantime.

Our underlying Analytics provider has found a bug that can result in data being slightly delayed. It only impacts a specific backend analytics component, currently only included in the CloudZero standard dashboard "AWS Reservation Catalog" and a few custom dashboards delivered via CloudZero Customer Success (they will reach out if you are impacted).

We have opened a bug with the provider and are working on a workaround in parallel.

The workaround was deployed last night and we continue to ...

On October 20th, 2024, it was discovered that GCP Billing Ingest was failing. The team's investigation led us to identify the root cause as a bad code deploy, which was introduced on 10/17/24 15:00 EST. This caused the GCP Billing ingestion feature to fail at startup across all organizations. The team deployed a fix and re-ingested the missing data to restore full functionality.

The issue has been addressed. Explorer is now loading as expected for all customers.

This issue has been resolved for all impacted customers.

Issue has been identified and resolved.

This issue has now been fully resolved. We appreciate your patience as we worked to a full resolution.

The backfill of incomplete data has been completed. We appreciate your patience as we worked to resolve this issue.